Privacy Policy - SecondBite



SecondBite is Australia’s largest food rescue organisation – providing food free of charge.  We work with more than 1100 charity partners, more than 1500 food donors and thousands of generous financial supporters to feed millions of hungry Australians each year.

SecondBite understands the importance of protecting personal information and being transparent about how we handle personal information.


This Privacy Policy outlines the types of personal information that we usually collect, how we collect it, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure, and how individuals can access and correct their personal information or make a complaint.


For the purposes of this policy, the following definitions apply.

Contact information: a means of contacting the individual which may include email addresses, mobile or other phone numbers.

Personal information: any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not.  It does not include information that is de-identified.


We will handle your personal information in accordance with this Policy, and applicable legislation including the Privacy Act 1988 (Cth) and the Australian Privacy Principles in the Privacy Act.

Types of personal information we collect

The types of personal information we collect about you depends on the dealings you have with us. In addition to your name, phone number and email address, we may collect the following personal information:

  • our donors: mailing address, donation history, family information, linkages to SecondBite
  • volunteers: home address, contact and emergency contact information;
  • job applicants and employees: home address, contact information, driver’s license, police check, health information, CV and employment history, reference checks, and pre-employment medical check. If your application is successful, we will also collect your tax file number, date of birth, superannuation account details, evidence of right to work, terms and conditions of employment, wages and salary, bank account details, leave records, training records, outcome of drug and alcohol testing, discipline records, relevant employment exit (i.e. resignation, dismissal, redundancy) details, and next of kin or emergency contact details;
  • board of directors: home address, contact information, date of birth, driver’s license or other proof of identity, police check, Australian Securities and Investments Commission (ASIC) search result, Director ID status, employment status and conflicts of interest;
  • corporate partners, charity partners, trusts and foundations and other professional contacts: business contact details.

Dealing with us anonymously or using a pseudonym

Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question, we will not record your name unless we need it to adequately handle your question.

However, for many of our functions and activities we usually need your name, contact information and other details to enable us to provide our services or products to you.


Ways we collect your personal information

We may collect personal information from or about you in different ways, including:

  • from you directly when you interact with us at the commencement of our relationship with you, eg from our discussions with you, when you complete a form, your emails, your interaction with our website, and when you donate to us through our online portal or in-person; and
  • through third parties with whom we interact in order to provide our services.

If you apply for a job or Board position with us, we may also collect personal information about you from third parties and publicly available sources, including from:

  • recruiters;
  • government departments to verify your entitlement to work in Australia;
  • regulators (such as ASIC);
  • academic institutions;
  • consulting medical/allied health practitioners;
  • superannuation fund providers
  • national criminal history (police) check providers;
  • your current or previous employers; or
  • your referees.
Collection of information via our website

When you visit our website, we may use ‘cookies’ or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended for you if you do so.

Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals, and the internet protocol address assigned to your computer.

Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.

Purposes for which we collect, use and disclose personal information

We collect your personal information for the following purposes:

  • to provide our services;
  • to manage and conduct our business, including fundraising, conducting surveys or interviews, posting/using photo and/or video content, and managing relationships with various stakeholders;
  • to offer or promote our services;
  • to obtain feedback;
  • to help us manage, develop and enhance our services, including our websites and applications;
  • to consider your suitability for employment; and
  • to comply with our legal obligations, resolve any disputes and enforce our agreements and rights with third parties.
Disclosing your personal information

In the course of providing our products and services to you, we may disclose your personal information to the following persons:

  • our employees, volunteers, contractors or service providers, including for the purposes of the operation of our website and our business, fulfilling requests by you, processing your donation to SecondBite, and to otherwise provide our services;
  • organisations we contract to provide services on our behalf such as software suppliers and mail houses;
  • anyone to whom part of all of our assets or businesses are transferred or sold;
  • our professional advisers, including lawyers, accountants and auditors; and
  • government agencies, regulatory bodies and law enforcement agencies, or other similar entities.
Direct marketing

We may use your personal information to identify a product or service that you may be interested in or to contact you about fundraising appeals and updates about SecondBite. We may, with your consent, use the personal information we have collected about you to contact you from time to time whether by email, mail or phone (text or call) to tell you about our services and fundraising activities.

You can withdraw your consent to receiving direct marketing communications from us at any time by unsubscribing from the mailing list by clicking the link within an email newsletter or emailing

Security and storage

We store your personal information electronically. Electronic information is stored by our third party storage providers. We take all reasonable and appropriate steps (including organisational and technological measures) to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

Access to and correction of your information

We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.

Individuals may request access to, or correction of, the personal information we hold about you at any time by contacting us using the contact details below. We will need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time. If we decide to refuse your request, we will tell you why in writing and how to complain.


You can make a complaint in writing to us by using the contact details below.  We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via the OAIC website,

Contact us

If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact us on the following details:

Address:          93 Northern Road, Heidelberg West VIC 3081