Frequently Asked Questions
If you question is not answered below, please email us at firstname.lastname@example.org or call 1800 263 283.
You can find your nearest community food program offering food relief hampers, parcels or meals using our Food Finder.
SecondBite does not give food relief hampers, parcels or meals directly to individuals and families. We distribute food to charities and not for profit organisations that run food programs in their local community. You can find your nearest community food program using our Food Finder.
SecondBite can provide enough food for 5 meals with every $1 that’s donated to us because the farmers, manufacturers and retailers we work with, donate their surplus and unsold food to us for free. So, we don’t use the $1 donated to buy the food. We use the donations to run an efficient food collection and distribution service: for vehicles like trucks and vans to transport the food (plus fuel, vehicle servicing etc.); warehouses to store the food; equipment like forklifts and pallets to move the food; as well as systems and people. Every dollar that’s donated enables us to collect and distribute up to 2.5kgs of food. We allow for 500 grams of food per meal: making this $1 donated = 5 meals.